FASTNET takes pride in our commitment to customer service which is focused, responsive, and proactive. Our skilled and knowledgeable customer support team is available to respond to your every need.

For Urgent Service Issues, Technical Support, or Trouble Ticket information:

Managed Data Services including, Data Center Colocation, Managed CPE Firewall, and Managed Router Support:
Phone: 1.800.967.2233
E-mail: datatac@fast.net

Dial Up Internet, Hosting, DNS, or E-mail issues:
Phone: 1.877.315.3278
E-mail: support@fast.net

Network Security:
Phone: 1.866.432.3894

For Customer Care Services:
Phone:1.877.340.2600
E-mail: CustomerService@paetec.com
*FASTNET's customer service e-mail address is not for trouble reports.