FASTNET takes pride in our commitment to customer service which is focused, responsive, and proactive. Our skilled and knowledgeable customer support team is available to respond to your every need.

For Urgent Service Issues, Technical Support, or Trouble Ticket information:

Managed Data Services including, Data Center Colocation, Managed Firewall, and Managed Router:
Phone: 1.800.967.2233
E-mail: datatac@fast.net

Dial Up Internet, Hosting, DNS, or E-mail issues:
Phone: 1.877.315.3278
E-mail: support@fast.net

Network Security:
Phone: 1.866.432.3894

Voice Service Issues:
Phone: 1.800.978.7532 (Option 2)

For Customer Care Services:
Phone:1.877.340.2600
E-mail: CustomerService@paetec.com
*FASTNET's customer service e-mail address is not for trouble reports.

Unresolved Issues:
At FASTNET, a key component to ensuring our customers' complete satisfaction is our ability to provide the optimum in customer care and support. The FASTNET team is committed to delivering the best customer service at all times. If our efforts are not exceeding your expectations and you believe a response needs to be escalated, please click here or call 704.319.1927.